How can I change my contact details?
It is essential we have the right information for you and your business. To change any of your details, please email our Customer Service Team at customerservice@nextgearcapital.co.uk.
Who do I contact in relation to my VAS audit?
If you have any questions or queries relating to your VAS audits, please use the contact details below: Audit or technology assistanceVAS Customer Support via dealerhelpdesk@vehicleassetsolutions.eu or call their helpline on 01689 879498. Audit Results or statusPlease contact the NextGear Capital Audit Team via email ngcuk.riskteam@coxautoinc.com.
How do I find details of my Account Manager?
If you already have a NextGear Capital Stocking Plan, just log on to the website and you’ll see contact details of your Account Manager on your personal dashboard page. If you don’t yet have a Stocking Plan or you’re not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 […]
Complaints
As a NextGear Capital customer, we want to ensure we provide products and services of the highest standard. If you’d like to tell us about something that’s gone well or not so well, please provide details and we’ll be happy to listen. Your feedback is very important to us and allows NextGear Capital to improve services for […]
HPI Check
If you are buying a vehicle from a dealer, NextGear Capital may appear as having a registered interest or a unit stocking agreement against your vehicle when conduct a HPI check, this is perfectly normal. Some dealerships use NextGear Capital’s ‘stocking facility’ which is a common type of unit stocking agreement used by motor dealers. […]
How do I arrange an appointment with my Account Manager?
To make an appointment, simply get in touch with the local Account Manager who manages your area. If you’re not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 600 or email us and we’ll arrange for them to contact you.
What are Disbursements and how are they paid?
In addition to the cost of the vehicle when sold (known as the ‘hammer price’) most auction houses charge fees on top – such as buyer fees, inspection charges, transport, and VAT on services. We refer to these costs as ‘disbursements’. When NextGear Capital pays an auction house for a vehicle you have bought on […]
What is APR?
NextGear Capital operates on a fee-paying basis, so because you’re not borrowing money in the same way as a traditional loan, there is no APR. You become an authorised buyer for us and we retain title to the vehicle while you sell it. You simply pay to use the service and you can calculate in advance […]
How does the product work for auction houses and wholesalers?
1. Dealers become approved buyers with a rolling Stocking Plan limit and buy stock on behalf of NextGear Capital who retain title of the vehicle. 2. Dealers can select vehicles to buy at partner auctions and online remarketing partners. 3. Auction partners will invoice NextGear Capital for purchases made by NextGear Capital dealers. 4. NextGear […]
How does the product work for dealers?
A NextGear Capital plan frees up your cashflow and gives you the buying power to stock more of the right vehicles. Whether that’s higher value models, larger volumes, or expanding into LCVs. 1. Once approved, start funding purchases with your Stocking Plan. NextGear Capital funds the purchase and retains title of the vehicle until […]
