Help contacting us
How can I change my contact details?
It is essential we have the right information for you and your business.
To change any of your details, please email our Customer Service Team at customerservice@nextgearcapital.co.uk.
Who do I contact in relation to my VAS audit?
If you have any questions or queries relating to your VAS audits, please use the contact details below:
Audit or technology assistance
VAS Customer Support via dealerhelpdesk@vehicleassetsolutions.eu or call their helpline on 01689 879498.
Audit Results or status
Please contact the NextGear Capital Audit Team via email ngcuk.riskteam@coxautoinc.com or call 01244 566845.
How do I find details of my Account Manager?
If you already have a NextGear Capital Stocking Plan, just log on to the website and you'll see contact details of your Account Manager on your personal dashboard page.
If you don't yet have a Stocking Plan or you're not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 600 or email us and we’ll arrange for the Account Manager for your area to get in touch.
Complaints
As a NextGear Capital customer, we want to ensure we provide products and services of the highest standard. If you’d like to tell us about something that’s gone well or not so well, please provide details and we’ll be happy to listen. Your feedback is very important to us and allows NextGear Capital to improve services for all customers.
There are a number of ways to provide feedback:
1. Your local Account Manager
Contact your local Account Manager and let them know of any feedback you have. Their number can be found by logging in to your account and viewing your dashboard.
2. Contact our Customer Service Team
Email: ngcuk-feedback@coxautoinc.com
Call: 0343 50 60 600
Post:
NextGear Capital UK Ltd,
NextGear House, Kingsfield Court,
Chester Business Park,
Chester
CH4 9RE
3. Contact Trading Standards
If after contacting us you feel we still haven’t resolved your complaint satisfactorily you can refer your complaint to Trading Standards.
In the first instance you can call the Citizens Advice consumer helpline:
Call: 0343 50 60 600
Alternatively, you can view their website, where you will obtain information on your options.
HPI Check
If you are buying a vehicle from a dealer, NextGear Capital may appear as having a registered interest or a unit stocking agreement against your vehicle when conduct a HPI check, this is perfectly normal.
Some dealerships use NextGear Capital's 'stocking facility' which is a common type of unit stocking agreement used by motor dealers. It enables them to fund the vehicles on their forecourt and to offer you a greater choice of quality stock.
Once your paperwork and payment are complete, the dealership will inform NextGear Capital and once the dealer has paid for the vehicle the HPI marker will be removed within a couple of days.
For more information, please contact your dealer or alternatively visit the HPI Check website. You can also email ngcuk-enquiries@coxautoinc.com or call us on 0343 50 60 600 where someone will be more than happy to assist you.
How do I arrange an appointment with my Account Manager?
To make an appointment, simply get in touch with the local Account Manager who manages your area.
If you’re not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 600 or email us and we’ll arrange for them to contact you.