£
£UK €ROI
  • Home
  • About
  • News
  • Contact
  • Help Centre
Apply now Login
Close
Forgotten password? Back to login
Login
£
£UK €ROI
NextGear Capital
  • What we do
  • How it works
  • Where to buy
Customer Service 0343 50 60 600 Request a callback
Request a callback
Apply now
  • What we do
  • How it works
  • Where to buy
  • Home
  • About
  • News
  • Contact
  • Help Centre
News
Customer Satisfaction with the Automotive Sector Falls Back - NextGear Capital UK

Customer Satisfaction with the Automotive Sector Falls Back

21st August 2015

“Increasingly confident consumers in post-recession Britain are more demanding, but meeting their needs is a demonstrable opportunity for long-term loyalty and profit.” So says NextGear Capital’s Sales Director Nigel Warrington, reflecting upon the latest UKCSI data report.

The latest UKCSI data reveals that customer satisfaction is higher in the automotive sector than the overall UK average across all markets. However, it is a lead that has fallen back slightly over the last year, against an improving level of overall customer satisfaction across 11 industry sectors.

NextGear Capital has recently joined the Institute of Customer Service and sees continuous improvement in its service to dealers as a vital benchmark that can help it gain additional business.

Over the last three years, the UKCSI report has been able to demonstrate a strong, and consistent link between customer satisfaction, sales growth and market share. Organisations with the highest satisfaction have outperformed their competitors. High customer satisfaction scores drive higher loyalty, trust and likelihood of recommendation to family and friends.

Warrington concludes; “As the industry moves to embrace the new Consumer Rights Act in October, there is a good deal of focus upon the potential for customers to return cars in the first 30 days, if a fault is found. Rather than look at this new regulation as a threat, we are urging dealers to take extra time to delight every car buyer. From sourcing and supplying well-prepared stock, through to a transparent buying experience, statistically delighting a customer will have a positive experience on every business. The cost of getting it right is pretty much the same as getting it wrong. At NextGear Capital, we know which route we take!”

About UKCSI

The UKCSI has been published twice a year for the last 12 year and provides insight on 11 distinct market sectors within the UK

The UK Customer Satisfaction Index (UKCSI) is the national measure of satisfaction based on the experiences of over 10,000 customers across 13 sectors of
the economy. The latest report reveals satisfaction at 76.2 (out of 100). This represents a 0.2 point improvement on January 2015, but is almost identical (0.1 down) compared to the same time last year.

Become a NextGear Capital dealer

How it works Apply now
  • Terms of Use
  • Privacy Policy
  • Cookie Policy
  • Modern Slavery Statement
Calls to 0343 numbers will cost the same as calls to landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls
Calls to 0343 numbers will cost the same as calls to landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls
Cox Automotive

A smoother ride for you…

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy.

Okay, thanks